Unopened items may be returned for a full refund or store credit within 30 days of placing the order. Items must be unopened, unused and unaltered with packaging intact. Please return it to us in its original condition. 

Please note that original shipping will not be refunded for any returns. 

*In the case that items arrive open/tampered with, we will not be able to issue a refund and must dispose of the product for sanitary purposes.

**Sale items and opened packages are not eligible for return or exchange.** 

**All promotional and holiday sale event items are FINAL SALE.** 

**Orders placed using discount codes may be returned as long as they are unopened, and within the 30 days of placing the order, with the exception of special holiday promotions** 

Exchanges

In order to perform an exchange, the item(s) you wish to swap out must be unopened, unused and unaltered with packaging intact. Please return it to us in its original condition.  If you would like to make an exchange, you can contact us at sparklenailmagic@outlook.com.  If you would prefer a new product type, please instead return the unwanted items .Please note that returns will need to be sent to the following address:

17870 Castleton St

City Of Industry, CA  91748

United States

Similar to returns, you will receive an email confirmation including a shipping label and instructions.  

Once the items you have selected to exchange have been placed in the mail and are in transit to our company, your exchange order will be fulfilled and sent out to you. 

Online Purchases

Claims for defective items must be filed within 14 days of delivery. If you feel you have received a defective product, please email Customer Service at  sparklenailmagic@outlook.com with your order number, item number, and a clear photo of the defective merchandise. Without the accompaniment of photos, it will be difficult to assist you. Once we confirm that the item is truly defective, we will be happy to offer you either a replacement or refund via store credit or your original payment method, depending on inventory. 

If it is difficult to deem the issue a result of product quality, we will try our best to assist you in resolving the issue by providing our product expertise. 

Retail Purchases

If an item was not purchased directly from us, we unfortunately do not have the ability to issue a refund for it. Please return the item to the retailer from which you purchased the item. The majority of our retail partners offers a satisfaction guaranteed return policy. However, if you truly believe the item is defective, please email us with photos of application and proof of purchase in the form of a receipt. We will try our best to help. 

Order Cancellation

Please note that orders cannot be cancelled after they are submitted.

If you change your mind, or no longer need your order, upon receipt of your order, you can:

1. Decline the package(s) and instruct UPS/USPS to 'return to sender'

2. Utilize our Returns portal on the website to initiate a return or exchange by following the link below. *Final Sale items will not be available as an option in the return portal.

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